2023 Better Builders

The partnership between Hawaii Home + Remodeling and the Better Business Bureau began in July 2020, and we’re excited to continue highlighting trustworthy companies in the home building and remodeling industry. 

Our goal for this annual edition is to make sure consumers know how to connect with businesses they can trust. To provide guidance in this search, every contractor included in our Better Builders section is either BBB accredited or has been assigned an A grade or better by the BBB.  

And why is this important? Because home improvement project spending is growing at a remarkable pace. According to the Joint Center For Housing Studies at Harvard University, spending totaled $472 billion in 2022, and is estimated to be upward of $485 billion in 2023. With so much money on the line, and so many consumers in the mix, hiring a trustworthy contractor is not just a recommendation — it’s a must.  

So, where do you begin your search? Many people might ask friends and family for recommendations to get the ball rolling; while this can be a good start, it should be just one part of your research. Take the time to learn more about the contractors or companies you’re considering by asking and doing the following: 

• Do they have a professional and vocational license with Hawaii’s Department of Commerce and Consumer Affairs? By law, Hawaii general contractors must be state-licensed.
• Ask the contractor for references from previous clients.
• Check the company’s BBB profile at BBB.org, including the business owner’s name, number of years in operation, complaints, reviews and any government actions. 
• Search for the business online to check for additional complaints, reviews and scams. 

Taking on a home build or remodeling project can be a big lift both financially and mentally (ask anyone who has ever tackled a project while living in their home). And hiring the right contractor and planning ahead are key steps in the process.  

As always, look to BBB, Hawaii Home + Remodeling magazine, Building Industry Association Hawaii, and other trusted local organizations as you gather information for your home building or remodeling journey.  

Look for the sign of a better business at BBB.org. 

 

Aloha, 

Roseann Freitas
Better Business Bureau Great West + Pacific
August 2023